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first_img Previous Article Next Article Related posts:No related photos. HR HartleyOn 25 May 2004 in Personnel Today Why is the tube cutting back on trainingA while back I attended a Chartered Institute of Personnel and Developmentgathering in London, debating how to prove a return on investment (ROI) intraining to an organisation. I don’t know if anyone from London Underground was there. If they weren’t,they should have been, for they could have shed some light on why they aresupposedly failing to provide adequate staff training on how to deal with aterrorist attack on London. It was brought to my attention by a recent Panorama programme that LondonUnderground staff have received no training on this issue whatsoever. Workersinterviewed by the programme said they’d had a few tips handed around on asheet of paper. But apart from that, there’s been zilch – no simulation of whatthe situation would be like, or information on who would call who and on what(walkie talkies and mobile phones don’t work in tunnels, as you may well havenoticed), or how to deal with the injured and trapped, and what to seal offwhere. As one worker put it: “We’re in the front line in such an eventbecause we’ll be there before any other services, yet we wouldn’t have a cluewhat to do.” Panorama presented a fictional scenario and a highly believable recipe fordisaster. It ‘exploded’ four bombs in different locations across theUnderground network, and then ‘crashed’ a tanker filled with chlorine close tothe City. A crisis panel made up of a former Met Police chief, an intelligenceofficer and a politician, among others, then had to orchestrate dealing withthe aftermath. It failed dismally, severely hampered by under-resourced andunprepared key services, traffic jams and poor communications between disparategroups such as the Territorial Army. If the London Underground has held back on training staff to deal with whathas now become a likely event because it cannot justify ROI, then the world hasgone quite mad. Hartley is an HR director at large Comments are closed. last_img

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